About this course
Dirige un salón que los clientes recuerden: excelencia en el servicio, gestión del personal y el liderazgo que mantiene el comedor funcionando sin problemas.
Course content
4 sections · 18 lessons · ~471 min of reading
Sección 0 2 lessons
5306.0100 FOH Foundations 4 lessons
- 5306.0101 What FOH Does
- 5306.0102 Guest Experience
- 5306.0103 FOH and Profit
- 5306.0104 Service Models
5306.0200 Service Excellence 6 lessons
- 5306.0201 Service Basics
- 5306.0202 Guest Needs
- 5306.0203 Complaints and Conflict
- 5306.0204 Personal Service
- 5306.0205 Upselling
- 5306.0206 Group Service
5306.0300 Staffing and Leadership 6 lessons
- 5306.0301 Hiring
- 5306.0302 Training
- 5306.0303 Leadership
- 5306.0304 Motivation
- 5306.0305 Performance Issues
- 5306.0306 Retention
About the instructor
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