4125 Restaurant Crisis Management

Sección 0 2 lessons

4125.0100 Intro to Crisis Management 5 lessons

• 4125.0101 What Is a Restaurant Crisis?
• 4125.0102 Why Plan for a Crisis?
• 4125.0103 Bad Crisis Response Hurts Business
• 4125.0104 Leaders' Role in a Crisis
• 4125.0105 Main Ideas of Crisis Management

4125.0200 Knowing Your People and Property 7 lessons

• 4125.0201 Giving Staff Crisis Jobs
• 4125.0202 How Staff Act When Stressed
• 4125.0203 Checking Restaurant Layout for Safety
• 4125.0204 Plans for Different Restaurant Types
• 4125.0205 Telling Customers About Safety
• 4125.0206 Front and Back Teams Working Together
• 4125.0207 Using Tech for Crisis Plans

4125.0300 Types of Restaurant Crises 7 lessons

• 4125.0301 Fire, Gas Leaks, Utility Outages
• 4125.0302 Broken Equipment, Building Problems
• 4125.0303 Natural Disasters (Storms, Floods)
• 4125.0304 Not Enough Staff, Staff Walkouts
• 4125.0305 Security Dangers, Violence
• 4125.0306 Bad Press, Social Media Attacks
• 4125.0307 Local Events, Outside Problems

4125.0400 Crisis Communication 6 lessons

• 4125.0401 Talking to Staff in a Crisis
• 4125.0402 Talking to Emergency Helpers
• 4125.0403 Talking with Guests
• 4125.0405 Using Social Media Smartly
• 4125.0406 Picking a Spokesperson
• 4125.0407 Stopping Wrong Information

4125.0500 Reputation Management 7 lessons

• 4125.0501 How Crises Hurt Your Name
• 4125.0502 Getting Ready for News Attention
• 4125.0503 Dealing with Complaints in Public
• 4125.0504 Answering Online Reviews & Comments
• 4125.0505 Talking to Staff After a Crisis
• 4125.0506 Being Open vs. Keeping Secrets
• 4125.0507 Rebuilding Trust with Community

4125.0600 Leading Through Crisis 6 lessons

• 4125.0601 Staying Calm and Focused
• 4125.0602 Making Decisions Under Pressure
• 4125.0603 Giving Out Tasks Quickly (Delegating)
• 4125.0604 Supporting Your Team's Feelings
• 4125.0605 Using Checklists and Plans (Protocols)
• 4125.0606 Keeping Things Running (If Possible)

4125.0700 Managing Complex or Long-Term Crises 6 lessons

• 4125.0701 Problems Lasting Many Days
• 4125.0702 Closing or Moving Temporarily
• 4125.0703 Working with Suppliers (Vendors)
• 4125.0704 Paying Staff, Making Schedules
• 4125.0705 Dealing with Legal and Insurance Stuff
• 4125.0706 Talking to Owners & Money People

4125.0800 Crisis Drills and Simulations 5 lessons

• 4125.0801 Making Practice Scenarios Real
• 4125.0802 Training Staff to Use the Plan
• 4125.0803 Practicing Talking and Getting Out
• 4125.0804 Checking What Worked (and What Didn't)
• 4125.0805 Keeping Drills New and Helpful

4125.0900 Documentation and Review 5 lessons

• 4125.0901 Keeping Records During a Crisis
• 4125.0902 Writing Incident Reports
• 4125.0903 Protecting Private (Sensitive) Info
• 4125.0904 Checking How Well You Handled It
• 4125.0905 Updating Plans and Rules (Protocols)

4125.1000 Long-Term Recovery and Growth 6 lessons

• 4125.1001 Reopening After a Crisis
• 4125.1002 Talking with Staff After (Debriefing)
• 4125.1003 Reaching Out to Customers, Special Offers
• 4125.1004 News Updates, Public Statements
• 4125.1005 Changing Rules Based on What You Learned
• 4125.1006 Turning a Bad Thing into a Good Thing

4125.1100 Building a Crisis-Ready Culture 5 lessons

• 4125.1101 Making Crisis Plans Part of Training
• 4125.1102 Getting All Staff Involved in Being Ready
• 4125.1103 Saying "Good Job" for Good Crisis Actions
• 4125.1104 Staying Ready as Your Business Changes
• 4125.1105 Leaders Being Responsible and Supportive