5306 Restaurant Front of House Management

Sección 0 2 lecciones

5306.0100 FOH Foundations 4 lecciones

• 5306.0101 What FOH Does
• 5306.0102 Guest Experience
• 5306.0103 FOH and Profit
• 5306.0104 Service Models

5306.0200 Service Excellence 6 lecciones

• 5306.0201 Service Basics
• 5306.0202 Guest Needs
• 5306.0203 Complaints and Conflict
• 5306.0204 Personal Service
• 5306.0205 Upselling
• 5306.0206 Group Service

5306.0300 Staffing and Leadership 6 lecciones

• 5306.0301 Hiring
• 5306.0302 Training
• 5306.0303 Leadership
• 5306.0304 Motivation
• 5306.0305 Performance Issues
• 5306.0306 Retention

5306.0400 Workflow and Efficiency 5 lecciones

• 5306.0401 Workflow Design
• 5306.0402 Room Layout
• 5306.0403 FOH-BOH Communication
• 5306.0404 Seating and Turnover
• 5306.0405 Rush Periods

5306.0500 FOH Finance 4 lecciones

• 5306.0501 Labor Costs
• 5306.0502 Sales Growth
• 5306.0503 FOH Metrics
• 5306.0504 Cash Control

5306.0600 Beverage and Bar 4 lecciones

• 5306.0601 Beverage Flow
• 5306.0602 Alcohol Control
• 5306.0603 Bar Profit
• 5306.0604 Beverage Sales

5306.0700 Atmosphere and Comfort 4 lecciones

• 5306.0701 Dining Room Design
• 5306.0702 Lighting and Sound
• 5306.0703 Sensory Details
• 5306.0704 Seasonal Ambience

5306.0800 Technology 4 lecciones

• 5306.0801 POS Systems
• 5306.0802 Reservations
• 5306.0803 Digital Orders
• 5306.0804 Guest Data

5306.0900 Problems and Crises 4 lecciones

• 5306.0901 Reviews and Complaints
• 5306.0902 Allergies and Diets
• 5306.0903 Emergencies
• 5306.0904 PR Issues

5306.1000 Compliance 4 lecciones

• 5306.1001 Health Rules
• 5306.1002 Alcohol Rules
• 5306.1003 Access and Inclusion
• 5306.1004 Labour Rules

5306.1100 Branding and Community 3 lecciones

• 5306.1101 FOH and Brand
• 5306.1102 Social Media
• 5306.1103 Local Engagement

5306.1200 Long-Term Strategy 4 lecciones

• 5306.1201 Guest Retention
• 5306.1202 Service Innovation
• 5306.1203 Multi-Unit Standards
• 5306.1204 FOH SOPs